Kuala Lumpur - Petaling Jaya
•Provide high-quality support to end users software to solve technical problems quickly and effectively
•Provide support and technical issue of resolution via E-Mail, phone and other electronic medium.
•Identify, understand, and recommend solutions for customer issues or questions using working knowledge of ArcGIS including ArcGIS Desktop, ArcGIS Server, and related ArcGIS Server products and technologies
•As the Subject Matter Expert, document technical issues through incident tracking involving authoring, technical editing, and publishing of Knowledge Base articles and various authoritative online content
•Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions
•Interpret user issues to determine or recommend software changes to programmers/software engineers
•May also work in other technical areas of software support as customer and business needs demand
•Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Computer Science/Information Technology, Geographical Science, Geology/Geophysics, Science & Technology or equivalent.
•At least 1 year(s) of working experience in the related field is required for this position.
•Must be willing to work on night shift.
•Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
•Required language(s): Proficiency in English is a MUST; fluency with in any other language such as Spanish, Swedish, French, Japanese, Russian, German, Italian or Arabic would be an added advantage.
•Mandarin speaking candidates would have an added advantage.
Interested candidates are invited to apply online or email to : email@example.com / firstname.lastname@example.org